Customer Relationship
Management

Professional customer care goes far beyond the mere on-site service to guests staying at your hostel. It is a key marketing tool and the ASSD Customer Relationship Management CRM supports you perfectly in reaching full potential concerning customer relations.

ASSD CRM improves guest satisfaction, increases turnover and reduces operating costs.

Features of ASSD CRM:

  • Central customer base comprising either one or more hostels
  • Reservation history of all hostels
  • Definition and choice of individual features possible
  • Wide range of statistical data per guest available
  • Export of address data with varying attributes easily to choose
  • Adequate archiving and perfect support in marketing campaigns
  • Mailing campaigns easy to handle
  • Perfect archiving of all customer communication
  • Administrative options allow simple handling of various contact persons
  • Easy management of potential customers
  • Convenient allocation of enquiries to different sales staff